# UpScale Automation > UpScale Automation Ltd builds bespoke automation for growing businesses. It maps how a firm's work > really runs, fixes the broken steps, builds the automations worth having around the systems the > firm already uses, tests them before go-live, then trains the team and supports them once live. ## Where it works SMEs across southern England, from Bristol to Bournemouth to Guildford, including Southampton and Portsmouth, and elsewhere in the UK when it makes sense. ## The offer We build bespoke automation that takes routine work off your team's hands. And we bring everything around it: the mapping, the fixes, the testing, the training and ongoing support. - **Bespoke Automation.** Built around the systems you already use, taking routine work off your team's hands, with people kept in the loop where judgement matters. - **Process Mapping.** We work on-site with your team, mapping how the work runs in your business: every handover, every exception, the knowledge in people's heads, so the build fits how you really work. - **Process Redesign.** We review & consult on any broken steps first, including the ones automation can't touch. You never automate a bad process. Included, at no extra charge. - **Opportunity Identification.** We will tell you every automation worth building, ranked by what it's worth to the business, whether or not you choose to proceed with us. If nothing is worth building, we say so. Included, at no extra charge. - **Training and Help desk.** We train your team on the new processes, and produce short videos, guides, and an AI help desk to keep answering questions about your automation. Included, at no extra charge. - **Human Support.** A human response within 72 hours of raising a ticket, excluding weekends and bank holidays. (Shorter time-frames available on request) Included, at no extra charge. - **Value Visibility.** Continued assessment on what each automation returns, measured on real use, to ensure your money with us is well spent. Included, at no extra charge. - **Bi-Annual and Annual reviews.** We review the value and the process with you, and always look for the next opportunity, so as technology develops, your company is never left behind. ## How you pay - **Your map fee comes off your build.** Go ahead with an automation and the full mapping fee is credited against the build. - **Pay for the build when it passes.** The build is invoiced once it passes the agreed tests and you sign it off. No upfront build payment. - **No obligation after the map.** The map, the fixes and the ranked opportunities are yours, whether or not you build with us. ## How long it takes - **Week 1:** On site with your team, mapping the work. - **Week 4:** Your map, the fixes and your ranked opportunities. - **Week 12:** The automations you choose, built. - **Week 13:** Tested against the measures we agreed. - **Live:** Supported, measured and reviewed. We take on four new clients a month. Book by the 20th to start the following month. ## Questions ### What does UpScale actually do? We build bespoke automation that takes routine work off your team's hands. First we map how the work really runs and fix what's broken. Then we build the automations worth having, test them with you, train your team and support them once they're live. ### How does it work? Two steps. First, a paid process map: a week with your team, then within a month your map, the fixes and your ranked automation opportunities. Second, if you want it, the build: one or more automations you choose, built within 60 days and tested for five days before go-live. ### Do we have to buy an automation after the map? No. The map, the fixes and the ranked opportunities are yours to keep. If nothing is worth automating, we'll tell you. ### What happens to the mapping fee if we go ahead? It comes off your build in full. The credit applies to build fees. Monthly maintenance is priced separately and shown on your quote. ### When do we pay for the build? When it passes the tests we agreed and you sign it off. There's no upfront build payment. Maintenance starts on the day it goes live. ### How much of my team's time will it take? Less than you'd think. We start with one team or process, read your existing documents first, and talk to the people who represent each role rather than everyone. ### What if something breaks? Raise a ticket and a person will respond within 72 hours, excluding weekends and bank holidays, with an assessment and next steps. Faults in what we built are fixed as part of maintenance. ### Will this replace our staff? That isn't the aim. The aim is to take routine work off people's hands so the team you have can handle more. What you do with the time is your call. ### Why not hire someone, or use an off-the-shelf tool? A hire means recruiting, onboarding and managing a role, and the knowledge leaves when they do. Off-the-shelf tools fit their template, not your process. We build to your workflow, document it and support it. ### How many clients do you take on? Four new clients a month, so we can map in person. Book by the 20th to start the following month. ### Where do you work? Our home patch is southern England, from Bristol to Bournemouth to Guildford, including Southampton and Portsmouth. We map on site, so that's where we can be with you most easily. We work further afield too when it makes sense. ## Who leads the team - **Dan Beeston**, co-founder, process and delivery (CEO, Management Consultant Assoc ChMC). Designed operational and workflow frameworks for three years in financial services and field operations, and has built AI into operations since 2023. Leads the team that maps the work and builds the automations. - **Iona Beeston**, co-founder, commercial and legal (CCO, Commercial Solicitor). Spent three years acting for SMEs in commercial disputes, seeing where operations break and why the same problems come back. Leads commercial and legal, covering contracts, data and risk on every build. ## Pages - [Home](https://upscaleautomation.co.uk/) - [About us](https://upscaleautomation.co.uk/about) - [Process mapping](https://upscaleautomation.co.uk/process-mapping): We spend a week with your team mapping how the work gets done. Within a month you have the map, the fixes, and a ranked list of what's worth automating. - [Book a call](https://upscaleautomation.co.uk/book) - [News and articles](https://upscaleautomation.co.uk/articles) - [Client platform](https://platform.upscaleautomation.co.uk) ## Articles and case studies - [ASCEND: the six levels of AI adoption, and what has to be true at each](https://upscaleautomation.co.uk/articles/ascend-ai-adoption-scale) (Guide): A simple way to see how your business really uses AI, and what has to be true before it moves up a level. With the 16 AI types. - [Process map examples from small businesses](https://upscaleautomation.co.uk/articles/process-map-examples) (Guide): Three example process maps from small businesses: order to invoice, client onboarding and a support request, with what we'd fix in each. - [The best process mapping software in 2026, ranked](https://upscaleautomation.co.uk/articles/process-mapping-tools) (Guide): Ten process mapping tools ranked for small businesses, with UK prices and a feature comparison. From free tools like draw.io to enterprise suites. - [Business process mapping: a practical guide](https://upscaleautomation.co.uk/articles/business-process-mapping) (Guide): What process mapping is, how to do it, and what most process maps miss. For founders and operations managers who want to map their own business. - [A 10x return in three weeks from AI lead generation](https://upscaleautomation.co.uk/articles/ai-lead-generation-case-study) (Case study): An AI lead generation tool took an endurance-events business from 30 new contacts a month to more than 3,000 organisers ready to contact, and returned ten times its cost within three weeks of go-live. ## Contact info@upscaleautomation.co.uk · UpScale Automation Ltd · 199 Burley Road, Christchurch, BH23 8DF · Registered in England and Wales, company number 17366821 · VAT 526796253